Important information about coronavirus / COVID-19

Questions & answers: traveling by rental car and COVID-19

After a long time with worldwide travel restrictions, traveling with your own rental car is possible again in almost all places in the world! We have summarized all the necessary information about COVID-19 and traveling with a rental car for you, so that you are always informed about all important developments. 

Can I rent a car without restrictions?

Carefree with the rental car - despite COVID

Most governments worldwide have lifted all travel warnings and restrictions for travellers. Nevertheless, there may always be new country-specific travel warnings or regulations. It is important that you check the current entry regulations of your destination country with the respective Foreign Office before each trip - ideally already before booking the rental car and again shortly before departure.

Before entering your desired vacation destination, find out if you need proof of vaccination, proof of recovery or proof of testing. Some countries additionally require online registration prior to entry.

In addition, there may also be some things to consider when returning to your home country. In Germany for example, keep in mind that all travelers who have reached the age of twelve must present a negative test certificate, a proof of vaccination or a proof of recovery upon entry.

Canceling a rental car - what to consider?

Since the amount of COVID-19 cases is still high, plans have to be flexible and bookings may have to be cancelled at short notice. Regarding your rental car booking, you do not have to worry, because you can cancel your rental car free of charge up to 24 hours before pick-up (within our opening hours). That way you remain flexible and can postpone your trip to another time.

If you would like to cancel less than 24 hours before pick-up, fees may apply depending on the rental car provider. We will show you the fees transparently before cancellation.

Is the rental car now cleaned more thoroughly?

The cleaning of the rental car is basically dependent on the station where you pick up the vehicle, which is why a detailed answer to this question is unfortunately not possible. However, we have spoken to many of our local partners and have been assured that they are taking the global situation very seriously and are now cleaning rental cars even more thoroughly and intensively due to the Coronavirus pandemic. For example, rental cars are disinfected inside the vehicle after they are returned.

In addition, rental car agents have been trained on the safety procedures recommended by the Ministry of Health and repeated safety checks are being conducted. Furthermore, all hard surfaces in rental offices and at customer contact points are cleaned with disinfectant, and the handover of rental cars at many has been optimized to minimize contact between customer and employee.

Cleaning the rental car

Do not forget to disinfect your hands

What if I test positive for COVID-19 and have a rental car?

If you test positive for COVID-19 or show symptoms while traveling in a rental car, please notify your rental car company immediately. They will then provide you with instructions on how to proceed. Please also notify the car rental company if you become symptomatic or test positive within seven days of returning the rental car.